Terms & Conditions

Terms of Agreement for online trading between Crystal Realms (ABN 26 610 834 695 (“Crystal Realms Australia”)

and the user of this website (“You/Your”)

Please read them carefully before proceeding with entering the Website. You accept these terms and conditions when you access this Website.

OVERVIEW
This website is operated by Crystal Realms. Throughout the site, the terms “we”, “us” and “our” refer to Crystal Realms. Crystal Realms offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

Crystal Realms may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If Crystal Realms requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven days of the announcement of the increase.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Crystal Realms, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Crystal Realms and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at infocrystalrealms@gmail.com.

CUSTOMER RATIN

SECTION 21 - CUSTOMER REVIEWS AND REVIEWS TERMS OF USE

These Terms of Use govern your conduct and use associated with the Customer Ratings and Review service (the “CRR Service”) offered by Crystal Realms ("Crystal Realms Australia”), which should be read in conjunction with Crystal Realms ("Crystal Realms Australia”) Terms and Conditions and Privacy Policy which are expressly incorporated herein. To the extent of any inconsistency between the latter referenced documents and these Terms of Use, these Terms of Use shall prevail to the extent of any inconsistency with respect to the CRR Service.

By submitting any content to Crystal Realms ("Crystal Realms Australia”) as part of the CRR Service ("Content") you accept, and agree to abide by, all of the terms and conditions set out herein and represent and warrant that:

you are the sole author and owner of the intellectual property rights contained therein.
all "moral rights" that you may have in such content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto;
all Content that you post is relevant and accurate (where it states facts) and genuinely held (where it states opinion);
you understand you are participating in a public forum and that your Content will be available to others.
you are at least 16 years old, and if you are a minor, that you have obtained the consent of your parent or legal guardian to submit the Content and agree to these Terms of Use; and
use of the Content you supply does not violate these Terms of Use and will not cause any damage, loss or injury to anyone. You further represent and warrant that you shall not submit any Content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, obscene, defamatory, libelous, hateful, racially or religiously biased, offensive, unlawfully threatening or unlawfully harassing to anyone;
for which you were compensated or granted any consideration by any third party;
that is likely to harass, upset, embarrass, alarm or annoy any other person-;
that impersonates any person, or misrepresents your identity or affiliation with any person-;
that includes any information that references other websites, addresses, email addresses, contact information, phone numbers or other personally identifiable information in respect of any individual; or
that contains any computer viruses, worms or other potentially damaging computer programs or files.

Crystal Realms ("Crystal Realms Australia”) will not accept Content from you unless you are a registered user of our website.

You agree to indemnify and hold Crystal Realms ("Crystal Realms Australia”), harmless from all claims, demands, costs and damages of every kind and nature, known and unknown including legal fees, arising out of a breach of these Terms of Use, a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any Content that you submit, you grant Crystal Realms ("Crystal Realms Australia”) a perpetual, irrevocable, royalty-free, transferable and sub-licensable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology throughout the world without compensation to you or anyone else. This license will survive the termination of these Terms of Use and your use of the Crystal Realms ("Crystal Realms Australia”) website. To the extent permitted by law, Crystal Realms ("Crystal Realms Australia”) (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Content including, without limitation any liability for loss of revenue, loss or interruption of business or loss of data. Crystal Realms ("Crystal Realms Australia”) expressly excludes liability for any loss or damage arising from the use of any Content submissions or the CRR Service by any person in contravention of these Terms of Use. All Content that you submit is not confidential and may be used by or on behalf of Crystal Realms ("Crystal Realms Australia”), in any manner, form, medium or technology, at Crystal Realms ("Crystal Realms Australia”) sole discretion. Crystal Realms ("Crystal Realms Australia”) may or may not pre-screen Content. However, Crystal Realms ("Crystal Realms Australia”) and its designees will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense or delete any content on and of the Crystal Realms ("Crystal Realms Australia”) websites (including, without limitation, the Content) that Crystal Realms ("Crystal Realms Australia”) deems, in its sole discretion, to violate its content guidelines or any other provision of these Terms of Use, or is otherwise objectionable. Crystal Realms ("Crystal Realms Australia”) will try to publish as many Content submissions as possible but it does not guarantee that all Content submissions will be published. Crystal Realms ("Crystal Realms Australia”) does not guarantee that you will be able through Crystal Realms ("Crystal Realms Australia”) to edit or delete any Content you have submitted. Ratings and written comments (based on your Content) are generally posted within two to four business days, but this is only an estimate and Crystal Realms ("Crystal Realms Australia”) cannot guarantee how quickly Content will be posted. However, Crystal Realms ("Crystal Realms Australia”) reserves the right to edit, remove or to refuse to post any submission of the Content or part thereof for any reason. You acknowledge that you, not Crystal Realms ("Crystal Realms Australia”) are solely responsible for the contents of the submitted Content (whether edited by Crystal Realms ("Crystal Realms Australia”) or not). None of the Content that you submit shall be subject to any obligation of confidence or other restriction on use and publication on the part of Crystal Realms ("Crystal Realms Australia”), its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees and Crystal Realms ("Crystal Realms Australia”) and such parties shall have full and unimpeded authority and ability to publish, communicate, use and disseminate the Content as contemplated by these Terms of Use.

Although Content may be moderated by Crystal Realms ("Crystal Realms Australia”), it is under no obligation to anyone to oversee, monitor or moderate same and it may stop moderating at any time.

By submitting your email address in connection with your Content, you agree that Crystal Realms ("Crystal Realms Australia”) and its third-party service providers may use your email address to contact you about the status of your review and other administrative and marketing purposes. Crystal Realms ("Crystal Realms Australia”) respects the importance of privacy and directs you to our Privacy Policy for further information.

Crystal Realms ("Crystal Realms Australia”) may revise these Terms of Use at any time. You are expected to check this page from time to time to take notice of any changes made, as they are legally binding on you.

Any Content submitted to Crystal Realms ("Crystal Realms Australia”) as part of the CRR Service may be used and published by Crystal Realms ("Crystal Realms Australia”) on the Crystal Realms ("Crystal Realms Australia”) website, or otherwise shared with Crystal Realms ("Crystal Realms Australia”) affiliates to be used and published by them on their websites.

We value your opinion and can't wait to hear about all your product experiences. To make sure all of your beautiful reviews are published for other shoppers to view, you should comply with the following guidelines when submitting Content:

To make your opinion as valuable as possible to other shoppers, make sure you have used the product before submitting your review.
Stay on topic. Let us know what you love a little about the product, what you love a lot, and why.
Tell us everything. Think about the features and benefits of the product and what you would have wanted to know before purchasing the product yourself.
Keep it simple. Not too long, not too short, just enough to help out your fellow shoppers. 70 – 300 words should have you on the money.
Embrace beauty etiquette, and please avoid the following:
Inappropriate language. Please do not use profanities, racist or sexual slurs, prejudiced, libellous or unlawful comments, or terms of abuse.
Data and marketing communications about any company or persons, including yourself. Please do not include names, telephone numbers, email address etc in your review.
Mentions of other companies or websites.
Non-original material. Please do not post quotes, links or text that you have not written.
Statements pertaining to delivery, availability, careers or customer service. Please contact us directly if you have specific feedback or queries. Our Rating & Reviews service is for feedback on product only.
Reviews that do not comply with our review guidelines. www.crystalrealms.com.au will not edit words or phrases, therefore, any review containing the smallest amount of unacceptable content will not appear on the site.

"We hope you love what you've ordered! If something doesn't meet your expectations, we're committed to doing our best to find a solution. For any questions, contact us: infocrystalrealms@gmail.com"